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Key Account Manager (Male)

Client of the Spurt! Network

Key Account Manager (Male)

We are seeking a committed and self-disciplined individual who can demonstrate a high level of success as a sales representative in primary and secondary care and understands the complexities of interacting with and influencing customers. In this role you will build and execute business plans for your assigned territory; drive sales performance, market share and develop effective professional business relationships with customers. The ideal candidate for this position will have excellent interpersonal skills with the ability to build meaningful working relationships at all levels. If that sounds like you, read on!

  • Spurt! Overview
  • Spurt! is a technology solutions advisory that leverages a talent network of professionals keen to collaborate with African entrepreneurs to build more efficient, more productive, and strategic businesses. Our practice is focused on deployments of technology, human-centred design thinking, and data analytics for business growth and expansion.
  • The Client
  • Our client is a rapidly growing, innovative pharmaceutical company that is committed to the highest quality of patient care through the provision of pharmacy services that ensure safe, effective and rationale medication use.
  • Job Location: Lagos (Hybrid)
  • Industry: Healthcare and Wellbeing
  • Report To: COO

Key Account Manager (Male)

  • The Key Account Manager works strategically to increase the awareness and create the demand of the company products and services. In this role, you’ll be at the forefront of identifying new business opportunities in the realm of technology-enabled patient support programmes. Beyond business development, you’ll play a pivotal role in nurturing client and partner relationships, all while supporting the Sales Unit in meeting and exceeding sales and profitability targets.
  • Customer Business Development (65%)
  • Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
  • 1. Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders
  • 2. Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
  • 3. Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
  • 4. Liaise with relevant stakeholders to create in a timely manner the best solution for the customer complaint
  • 5. Act as major point of contact to customers in all commercial matters.
  • 6. Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
  • 7. Leverage existing company connections to generate and maximize sales.
  • New customer generation (10%)
  • 1. Spot opportunities for launching sales projects in cooperation with other departments
  • 2. Identify and prioritise prospective customers.
  • 3. Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
  • Sales and General Admin (15%)
  • 1. Ensure appropriate data administration and documentation of all business cases
  • 2. Update and maintain customer opportunity pipelines and potentials
  • 3. Complete and close all sales and revenue-related reporting.
  • Know- How Management (10%)
  • 1. Maintain an up-to-date level of service, technical, and application knowledge, e.g., via training.
  • 2. Keep up to date with changes and updates in the service/solution portfolio and in the market.
  • 3. Follow up and suggest means or ideas on how to stay aflaot and stand out from competitors
  • Experience/Qualifications
  • 1. 5-10+ years' experience in key account management, preferably in the pharmaceutical or healthcare industry.
  • 2. Proficient in Microsoft Office suite programs and diligent in using and learning CRM tools
  • 3. Bachelor's degree in business administration, marketing, or a related field. A master's degree is a plus.
  • 4. Strong networking and relationship-building skills to establish and maintain strong connections with key clients.
  • 5. Ability to provide excellent customer service and address client needs promptly and effectively.
  • 6. Result-oriented mindset with a focus on driving revenue growth and achieving business objectives.
  • 7. Continuous learning mindset to stay updated on industry trends, competitor activities, and emerging market opportunities.
  • 8. Adaptability and resilience to navigate through challenges and changes in the dynamic pharmaceutical industry.
  • 9. A self-starter (can hit the ground running)
  • 10. Ethical conduct and adherence to compliance and regulatory guidelines in all business activities.
  • 11. Very professional and understands confidentiality

Key Account Manager (Male)

  • Skills
  • 1. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and key stakeholders.
  • 2. Strong negotiation and influencing skills to drive business growth and achieve sales targets.
  • 3. Analytical and strategic thinking abilities to identify new business opportunities and develop effective account plans.
  • 4. Proficient in using CRM software and other relevant sales tools.
  • 5. Ability to work collaboratively in cross-functional teams to meet customer needs and drive revenue growth.
  • 6. Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • 7. Flexibility to travel as required for client meetings and industry events.
  • Desired Traits
  • 1. Discrete and trustworthy as you will often be a party to confidential information.
  • 2. Demonstrate ownership of all areas of work with results-driven attitude i.e., multi-task, meet deadlines, identify goals and priorities and complete complex assignments with minimal direction.
  • 3. Motivated, optimistic, and passionate
  • 4. Obsessive attention to detail, responsive communication, thoughtful problem-solving and an execution mindset; zero inbox mentality is strongly preferred.
  • 5. A critical thinker, who is curious, intuitive and pays attention to detail.
  • 6. Impeccable work ethic, able to multi-task and thrive working across multiple projects in a fast-paced environment.
  • 7. Ability to maintain professional demeanour at all times, in a busy, high stress environment.
  • 8. Play well with others and demonstrate team leadership put differently, a strong ability to build relationships and trust as part of a small team.
  • 9. Able to work autonomously with out-of-box thinking and goal-oriented actions.
  • 10. Willingness to be flexible and nimble including availability to work flexible hours as needed.
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